1. Select your rebate

Select the rebate you wish to apply for.

2. Check the eligibility criteria

Review the eligibility criteria and terms and conditions in the guidelines for your installed sustainable product. To be eligible to receive a rebate, your sustainable product must be installed from the 1 January 2024 until 30 June 2025.

3. Submit an application

Complete your application including all documents/images requested. This will assist Council to verify your eligibility to participate in the program.

4. Application review

Rebates are subject to the approval process and availability. If your application is approved by Council you will receive your sustainability rebate via electronic bank transfer. This may take up to 30 days. Add [email protected] to your email contacts to ensure you receive your claim status updates. 

Shellharbour City Council has developed guidelines to outline the rebate program's eligibility criteria and application process. It also includes the following terms and conditions. 

Terms and Conditions

General

• A sustainability rebate is available to households in the Shellharbour Local Government Area only. Households include dwellings on Torrens title and strata lots, under the rates category ‘residential’. Eligible applicants include owner occupiers, landlords and renters. 
• The applicant property must be located in the Shellharbour Local Government Area.
• Each applicant property may only receive one rebate in the 2024/25 round of the Sustainability Rebates Program, subject to availability.
• Council reserves the right to make changes to Sustainability Rebates Program at any time, including (but not limited to), the available budget, the application opening and closing dates, and the sustainable products' rebates and criteria.
• The application must be completed as required on the Rebately website. This includes attaching all mandatory attachments.

Sustainability Rebate Payment

• If an application is approved by Council, the applicant will receive payment of their rebate via electronic bank transfer to the applicant's preferred bank account within 30 days of final approval.
• Sustainability rebates will be prioritised in application date order.
• Payment of a sustainability rebate is not guaranteed and is subject to the approval process and availability of grant funding. Payment of a sustainability rebate is only confirmed once final approval has been granted.
• A rebate claim can only be made for the post discounted value of each product installation (ie. cost remaining and payable by the applicant after all other discounts and rebates ((eg. STC certificates or state government rebates) as shown on the invoice have been provided.
• The sustainability rebate amount cannot exceed 50% of the cost paid by the applicant for the sustainable product post any financial incentives (as shown on the invoice). If this does occur, the sustainability rebate will be matched to 50% of the cost paid by the applicant for the sustainable product (as shown on the invoice).

Warranties and Faulty Products

• The applicant acknowledges and agrees that Council accepts no liability in respect of any claim, cause of action or loss or damage arising out of, or in relation to, any sustainable product procured under the Sustainability Rebates Program, or the consumption or use of any electricity that is the subject of the sustainable product.
• Any issues which occur due to the purchasing of any sustainable product must be resolved between the applicant and the sustainable product provider based on the advertised warranties and standard service provisions of the sustainable product involved.
• All sustainable products must be provided and/or installed by licenced professionals.

Data and Reporting  

• Council makes use of a managed service provider to provide the grants administration platform which is provided by REBATELY PTY LTD. Council will not share applicant information with any other organisation other than Rebately for the purposes of directly administering the application, assessment and awarding of the rebates.
• Applicants of the Sustainability Rebates Program must agree to Council using personal information submitted via the application for the purpose of evaluating eligibility to receive a rebate. All Council held information will be stored on Council’s electronic records management system and is subject to Government Information (Public Access) Act 2009, Privacy and Personal Information Protection Act 1998 and associated regulations. You may apply to Council to access and correct this information. Please see Council’s Privacy Management Plan or contact Council’s Privacy Officer on 4221 6111 for more information.
• Applicants of the sustainability rebates must agree to be contacted by Council throughout and following the application process for purposes of surveys and reporting.
• Any program case studies which are prepared by Council will require permission from the applicant before any specific information related to individuals or properties is made public. Applicant details are not disclosed to the public as a matter of public record.

On-Site Verification

• By participating in the Sustainability Rebates Program the applicant permits Council staff to visit the applicant property for the purpose of on-site verification if required.
• During an on-site verification, a Council officer will enter an applicant property to verify that a sustainable product has been installed in accordance with its relevant eligibility criteria.
• A suitable time for an on-site verification will be arranged with applicants before the visit. All applicants of the Sustainability Rebates Program must agree to give permission for Council staff to enter the applicant property for the purpose of an on-site verification if required.

Small Environmental Projects Fund Budget

• Council’s SEPF started in 2000/01, providing financial assistance to a variety of local community groups, schools and childcare centres to deliver sustainability projects and environmental education.
• Round 2 of the Sustainability Rebates Program is funded by Council's Small Environmental Projects Fund which has a 2024/25 rebate budget of approximately $7,000.
• This budget can be adjusted subject to Council approval.

Council Staff Applications 

• Council staff are eligible to receive sustainability rebates if they meet the eligibility criteria of the program.
• Council staff involved in the assessment of applications cannot apply.

Dispute Resolution

• Council, applicants and sustainable product providers will attempt in good faith to resolve via negotiations any dispute or claim arising out of or in relation to the sustainability rebates.

Disposal of Old Products

• Old products such as used hot water systems should be disposed of responsibly by either the sustainable product installer or the applicant.
• Visit Dunmore Recycling & Waste Disposal Depot to see if your old products can be recycled. The Dunmore Recycling and Waste Disposal Depot is located at 44 Buckleys Road, Dunmore.